Terms & Conditions

Dispatch & Tracking

• Once your order is dispatched, we’ll send a confirmation email to your registered email address with complete tracking details.

• You can use these details to monitor your shipment until it is delivered.

Non-Delivery Notice (14-Day Window)

• If your parcel has not arrived, you must notify our team within 14 days of receiving the dispatch confirmation email.

• Upon notification, we will coordinate with the courier to investigate and resolve the issue.

Courier Records Are Final

• Claims of non-delivery made after the 14-day period cannot be accepted.

• In such cases, the courier’s delivery records will be treated as final and conclusive.

Limitation of Liability

• Elinor will not be liable for lost, delayed, or misdirected shipments reported beyond the 14-day window.

Need Help?
For assistance, please contact our support team