Privacy Policy

Elinor is committed to protecting your privacy. This website is operated by Elinor. By accessing or using elinor.com.pk and our services, you agree to this Privacy Policy.

1) Personal Data We Collect

We collect personal data that you provide directly and that is collected automatically when you use our Site.

Information you provide

  • Identity & contact details: name, email address, phone number, billing/shipping address, and (optionally) date of birth.

  • Account details: username/password, profile information.

  • Order & payment details: products purchased, order history. (Payment card data is processed by our payment gateway; we do not store full card numbers.)

  • Communications: messages to customer support, newsletter subscriptions, survey/promotions entries.

Information collected automatically

  • Device and usage data: IP address, browser type, device identifiers, pages visited, time spent, referring URLs.

  • Cookies and similar technologies (see “Cookies & Similar Technologies” below).

2) How We Use Your Information

We use your information to:

  • Process and fulfill orders and provide customer support.

  • Create and manage your account and personalize your shopping experience.

  • Send service messages (order confirmations, shipping updates).

  • Improve our website and services through analytics and feedback.

  • Run promotions, contests, and surveys (if you choose to participate).

  • Comply with legal obligations and prevent fraud or misuse.

We do not sell your personal data. We will not share your information for marketing by third parties without your consent.

3) Legal Bases (where applicable)

Depending on your location, we process personal data based on one or more of the following: performance of a contract (to fulfill your order), your consent (e.g., newsletters), our legitimate interests (e.g., site security, service improvement), and legal obligations.

4) Payment Security

We use secure, PCI-compliant payment gateways. Sensitive payment information is transmitted via SSL and encrypted by the payment processor. Elinor does not store full card details; any temporary data retained for reconciliation is removed within 30 days after the transaction unless a longer period is required by law.

5) Sharing Your Information

We may share personal data with:

  • Service providers/partners who perform services on our behalf (e.g., payment processors, couriers, hosting, email/SMS providers, analytics). These parties are bound by contractual obligations to protect your information and use it only for the services they provide to us.

  • Authorities or third parties when required by law, to protect our rights, or to prevent fraud or misuse.
    We do not disclose personal data to unaffiliated third parties for their own marketing purposes.

6) Your Rights

You may:

  • Request access to the personal data we hold about you.

  • Ask for corrections of inaccurate or incomplete data.

  • Request deletion, restriction, or objection to certain processing (subject to legal limitations).

  • Withdraw consent at any time for processing based on consent (e.g., unsubscribe from marketing emails via the link in each email).

To exercise rights, contact us at support@elinor.com.pk with your full name and relevant details.

7) Data Retention

We keep personal data only as long as necessary for the purposes described above—typically:

  • Orders & invoices: retained as required by tax/accounting laws.

  • Accounts & marketing: retained while your account is active or until you unsubscribe/ask us to delete, subject to legal obligations.

8) Cookies & Similar Technologies

A cookie is a small text file stored on your device. We use cookies to make our Site work, remember your preferences, and analyze site usage. We do not use cookies to store sensitive personal information.

Types of cookies

  • Session cookies (temporary; deleted when you close your browser).

  • Persistent cookies (remain for a set period, generally up to 12 months unless you delete them sooner).

What we use them for

  • Remembering your sign-in state, cart, and preferences.

  • Enabling product filtering and basic Site functionality.

  • Analytics and performance measurement.

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

9) Third-Party Cookies (Analytics & Tools)

We may use third-party analytics tools such as Google Analytics to collect aggregated statistics about Site usage. These services may set both session and persistent cookies (generally stored up to 24 months). For information on how Google uses data, visit their privacy documentation and opt-out tools.

10) Children’s Privacy

Our Site is not directed to children under 13. We do not knowingly collect personal data from children.

11) International Transfers

If personal data is transferred outside your country, we take appropriate measures to protect it in accordance with this Policy and applicable laws.

12) Data Security

We implement administrative, technical, and physical safeguards designed to protect personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. No security measure is perfect; please use unique, strong passwords and keep your account credentials confidential.

13) Links to Other Sites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

14) Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. Material changes may also be communicated by email or on-site notice.