FAQs

Q. What is the difference between your Ready-to-Wear and Custom collections?

Ans. Ready-to-Wear items are pre-manufactured in standard sizes and are ready for immediate shipping. Custom items are tailored uniquely to your specific body measurements and design preferences.

Q. Can I provide my own design or sketch?

Ans. Absolutely! We excel at bringing your vision to life. You can share your own sketches or photos of branded and high-end designers. We specialize in custom-made orders.

Q. Can I return a customized item?

Ans. Customized items are non-returnable as they are tailored specifically to your measurements and design choices. Returns are only accepted if the item is found damaged at the moment of delivery and handed back to the rider immediately. For International Orders, you must request a refund within a strict 24-hour window of delivery.

Q. What types of fabrics do you use?

Ans. We work with a variety of premium materials, including cotton, linen, silk, and luxury blends. For a custom piece during your consultation, we can recommend the best materials for your specific design.

Q. What is the delivery time for custom vs. ready-to-wear?

Ans. Our curated, ready-to-wear collections are processed quickly and typically ship within 1–2 business days. With custom garments, because these pieces are handcrafted to your specific measurements or inspired by high-end designs, they require additional time. Your specific delivery timeline will be personally discussed and finalized during your initial consultation to ensure it aligns with your requirements.

Q. How do I provide and ensure I take my measurements correctly?

Ans. For the best results, we recommend using a flexible cloth tape measure and having a friend or family member assist you, as many vertical and back measurements are difficult to take accurately on your own. Once you have recorded these details, you can submit them during your consultation.

Q: Can I request changes to a “Ready-to-Wear” design?

Ans: Our Ready-to-Wear collection comes in standard sizes and designs. However, if you love a specific style but want it in a different color or with longer sleeves, we can shift that order into a “Custom” request for a small additional tailoring fee.

Q: What happens if my package is lost or stuck in transit?

Ans: Once an order leaves our studio, we provide a tracking number. For domestic orders, we stay in close contact with our riders. For international orders, if a package is delayed, we will coordinate with the courier to resolve the issue.

Q: Will the fabric shrink or bleed color?

Ans: We pre-shrink our fabrics before cutting to ensure the fit stays perfect. However, to preserve the life of your garment (especially high-end recreations), we strongly recommend dry cleaning or professional pressing.